How to reset a BlackBerry smartphone

Blackberry touch

To perform a hard reset, complete the following steps.

• Remove the battery cover from the back of the BlackBerry smartphone
• Remove the battery, and then reinsert it after a few seconds
• Replace the battery cover.
• Performing a Soft Reset

A soft reset is a three-key combination that resets the BlackBerry smartphone without removing the battery. As mentioned previously, it is only available on BlackBerry smartphone models with a QWERTY keyboard, such as the BlackBerry Bold 9900 smartphone or BlackBerry Torch 9810 smartphone.


To perform a soft reset, complete the following steps.

• Press and hold the Alt key (1)
• While holding down the Alt key, press and hold the Right Shift key (2)
• With both of those buttons still pressed, press the Backspace/Delete key (3)
• When the screen turns off to indicate that the BlackBerry smartphone is restarting, you can then release the keys you have been holding.

Reset BlackBerry

A few more things you should know about the reset process:

• Performing a reset does not remove any data
• To fully remove data from a BlackBerry smartphone, you will need to perform a security wipe. To learn more, check out our post on What is a Security Wipe and when should I use it?
• Performing a reset does not remove an IT Policy if one exists.